Collection of Information for Systems Analysis Essay examples

A critical part for systems analysis is the collection of information. From the very beginning, analyst need to understand the information systems that are currently in use. Besides, analyst has to find out expectations of users about how they prefer to improve the current systems and organizational operations with the new or replacement information systems. Last but not least, analyst will need to discover how users feel about the new or replacement information systems. There are many techniques for collecting these information. Face-to-face interviewing and self-administered questionnaires are two main techniques among them. This report is about a comparison of face-to-face interviewing and self-administered questionnaires.†¦show more content†¦The form of questionnaire could be through telephone, mail or even email in this day and age. The following part will discuss advantage and disadvantage for face-to-face interview and questionnaire. After that, a recommendation will be given for which techniques should be used to collect feelings of staffs’. 1.2 Advantage and Disadvantage of face-to-face interview According to Holbrook, Green and Krosnick (2003, p.79), face-to-face interview is known for its high-quality. Kendall and Kendall (2006, p.110) argue that an a question-and-answer format is used for information gathering interview which is a directed conversation with a specific purpose. In fact if we want to understand why we need to choose interview as a select technique, we need to find out what we can get from the interview. One thing that we can get from the interview is the opinions of the interviewee and his or her feelings about the system, organizational and personal goals, and informal procedures for interacting with information technologies. The truth is that opinions maybe more important and more revealing than facts. An example can be given as asking the owner of a traditional store who has recently implement an online store how many customer has complain and need to refund who deal through Web transactions each week. She replies:† About 20 to 25 a week.† Th en you may discover that the average is only 10.5 per week. A conclusion willShow MoreRelatedA Research Study On Research1173 Words   |  5 Pages one of the most important steps in the research process to accomplish is the collection of data. Notwithstanding the research project and whether the method of research is whether qualitative or quantitative, data must be collected. Data collection is essential whether the method of choice is a mail survey, a telephone survey, an interview, an experiment, field research, or secondary data analysis. Data collection is an important aspect of any research study. Inaccurate data can impact the resultsRead MoreA Research Study On Data Collection1205 Words   |  5 Pagesimportant steps in the research process needs to be accomplished and that is the collection of data. Notwithstanding the research project and whether the method of research is whether qualitative or quantitative, data must be collected. Data collection is essential whe ther the method of choice is a mail survey, a telephone survey, an interview, an experiment, field research, or secondary data analysis. Data collection is an important aspect of any type of research study. Inaccurate data can impactRead MoreCrime Analysis954 Words   |  4 PagesHOW TECHNOLOGY IS USED IN CRIME ANALYSIS CJ 216 Highfill, Lucrissa 9/7/2010 Leave this page blank The first step in the crime analysis process is the collection of data; this step is closely connected to data storage. As noted above, this step occurs outside the direct control of the crime analysis function. In most police agencies, officers and/or civilian employees enter crime reports and other data into a computer system. Officers may write reports in longhand that are then enteredRead MoreProject Plan Essay1563 Words   |  7 Pagestwenty-five million dollar business. Although many of the features of the company are still underdeveloped, there are many opportunities that are forecasted for the growth and success of the company. Currently, the company houses a smaller scale limited information technology infrastructure that has been successfully maintaining the companies technology base. The goals for the company are to expand from one floor to three floors tripling in size. The company has had a significant amount of success and is foreseenRead MoreA Research Study On Research772 Words   |  4 PagesResearch philosophy is based on the assumptions which define research strategy and explains the relationship between a research study and the data collection process (Zikmund, 2012). The research philosophy is categorised into positivism and interpretivism. Positivism only adheres the knowledge based on factual information through observations (data collection methods) which are mostly quantifiable and measurable (Saunders et al., 2009). Whereas in interpretivism, research variables can be interpretedRead MoreThe Intelligence Cycle Essay1627 Words   |  7 Pagesphase has to re-evaluate it’s position due to the change in political environment; the collection and anlysis phases are inundanted due to the information age; and the dissemination phase is often misused by policymakers. The following will suggest that the cycle can be changed to better reflect operational realities; a more productive solution than a complete revolution. Comparing it with a more complex Systems model; and suggest a more detailed model of the traditional intelligence cycle willRead MoreWhat Inclusions And Exclusions Persist From The Days Of Big Data Collection And Analysis704 Words   |  3 PagesDiscussion Week 2 Group 1: Volume of Data Participants Name Aishwarya Patil Jiayang Su Jingxin Wang Nishant Singh Xinni Song Yuchen Xie 1. What inclusions and exclusions persist from the days of traditional data collection and analysis to today’s era of â€Å"big data† collection and analysis? Considering our volume-based view to data, there are two types to describe the data volume, which are Total Volume(TV) and Unit Volume(UV). Recently, machine generated data is more in volume than the traditionalRead MoreProject Deliverable 2 : Business Requirements934 Words   |  4 PagesChief Information Officer Table of Contents Document Control 2 1 Business Requirements 4 1.1 Project Overview 4 1.2 Background including current process 4 1.3 Scope 4 1.3.1 Scope of Project 4 1.3.2 Constraints and Assumptions 5 1.3.3 Risks 5 1.3.4 Scope Control 5 1.3.5 Relationship to Other Systems/Projects 5 1.3.6 Definition of Terms (if applicable) 5 2 Business Requirements 2.1 Project Overview A data collection and analysis company aims at upgrading the information system infrastructureRead MoreThe Benefits Of Erp Systems For Small And Mid Size Organizations1160 Words   |  5 Pagesresearch is to study the use of Information Technology and particularly ERP (Enterprise Resource Planning) system for small and mid-size organizations. There was a time when IT and large Information Systems were used only by large organizations. That was the time when the cost of technology was high and the mid-size and large organizations were not able to afford the high cost of ERP systems (Vieru, 2015). With time, the cost of computing has come down. Today, ERP systems are also used as a service.Read MoreThe Communication System Project Teams : Problems Of Transfer Knowledge And Information For The Management Of It Projects1077 Words   |  5 PagesAbstract Communication of project teams is a vital factor in the success or demise of a project. The purpose of this paper is to summarize and analyze the article The Communication System Project Teams: Problems of Transfer Knowledge and Information for the Management of IT Projects by Dr. Jerzy Kisielnicki. The paper will provide overview of Dr. Kisielnicki study of communication of a project team, what techniques are used, the effect that the communication has on the project, and the project manager’s

Mgt 521 Week 1 Paper Channels of Communication Free Essays

MGT 521 Channels of Communication According to our readings, â€Å"There are two main forms of communication channels; oral communication and written communication. † (Robbins Judge, 2011). Within these two channels, there are 10 different types of communication. We will write a custom essay sample on Mgt 521 Week 1 Paper Channels of Communication or any similar topic only for you Order Now In the communication process, it is important for the sender to clearly convey the meaning of the message for the receiver to be able to interpret. In order to achieve this goal, the correct communication channel and style must be used. Scenario I To interact with your team about the best beverage strategy, I would use an informal communication channel. According to our readings, an informal communication channel would â€Å"provide feedback to upper management, which would lead toward progress in achieving higher goals and relay any issues that may occur in help resolve these issues† (Robbins Judge, 2011). Further, face to face communication would be the best form of oral communication to be used as an informal communication channel. The team only has one week to develop a global marketing strategy, so the meetings must be more informal and be able to work out the possibilities in a live face to face series of meetings. Other forms of communication such as phone calls, voicemail, or emails could result in slower and shorter discussions. The team needs to be as efficient with their time as possible to deliver this strategy. To convey the strategy to the VP of Operations, I would use a more formal and upward communication channel. According to our readings, a formal channel of communication is â€Å"established by the organization and transmit messages related to the professional activities of members. They traditionally follow the authority chain within the organization† (Robbins Judge, 2011). Since formal communication follows the chain of command, it is more proper for the team to put their strategy in a written presentation for initial review I would send the VP of Operations an electronic communication (e-mail) that would present the strategy because this is the quickest way to send a lot of information for review. Once the e-mail has been received and reviewed, I would follow up with a video conference to achieve a more face to face communication channel and make sure that all business plans are clearly hashed out and analyzed. This would also be a good solution is the VP is at another location and would not have to travel to have a final meeting. Scenario II In this scenario I would use a formal communication channel with e-mail communication to contact the IT department. This email can be marked with high priority and be received immediately by the IT department. Also, formal e-mail would follow company procedure and allow a written, documented channel of communication for their records and verification. I would also use e-mail communication as a type of downward communication to inform my employees about what happed as well as provide them with the new login name and password. This type of downward communication is best for employee communication or when the management wants to inform a large number of employees. This type keeps employees informed and offers security by allowing each employee the opportunity to click and create a new login name and password. In addition, I would use a memo as a second form of communication, to make sure that all employees have another form of written communication in case they have not checked their e-mail. As always, if employees have additional questions or concerns, they can always use verbal face to face communication and simply approach their manager for more information if the written communication is not clear. Scenario III For this for this difficult situation, I would first use oral communication through an all employee meeting. I would inform about the difficulties of the company, and the overall tough decision to let some employees go in order to keep the business afloat. I think that oral communication is more sincere, and employees can see the nonverbal body language of the employer as they explain this difficult situation. Also, an important aspect of a face to face meeting is that it avoids rumors or the grapevine affect that would most likely occur if the employer simply sent a memo or e-mail to the employees. I would want the employees to have the equal opportunity to this information and avoid hurtful rumors or gossip that would likely occur from a simple electronic written message. To inform the affected employees, I would use both oral and written communication. I would first approach them in person and ask to talk to them in person (in private) in my office. If I sent an e-mail or other form, this would create anxiety and be unfair to the employees. I would be as respectful and to the point as possible. In the oral line of communication, I would show my sincerest efforts to show apathy for the situation and also offer any help with a reference for future employment opportunities. I would also be businesslike and explain the last day and other important information that will be completed to confirm the termination. I would follow up with written communication for both sides’ records. I would send a private email for the privacy of the recipient and mark a high priority with a recipient’s confirmation attached to the email upon its opening. This line of communication would have all of the details and state the date all of this will come in effect. An e-mail can also have an attachment with any paperwork that needs to be signed before the last day. This final written communication is more formal and brings closure and hopefully less emotion to the communication process. Works Cited Robbins, Stephen P. Judge, Timothy A.. (2011). Organizational Behavior. Fourteenth Edition; Published by Prentice Hall How to cite Mgt 521 Week 1 Paper Channels of Communication, Essay examples

Consumer Guarantees Law and Legal Services

Question: Discuss about the Consumer Guarantees Law and Legal Services. Answer: Introduction: Consumer protection law is a way available to individual to fight back against the business practices which are abusive. These laws are designed at global level to provide protection to consumers and prevent the abusive practices of sellers of goods and services. Consumer protection laws are applicable on sellers when they seek to earn profit by providing wrong information or does not provide complete information to consumers. In Australia, consumer protection laws exists at both federal and state level. They are enforced by agencies of government, offices of attorneys generals, and other government bodies. This paper contains the discussion on consumers protections, brief note on historical development of consumer protection law in Australia, and how consumers protection laws operate at both federal and state level in Australia. In this paper, we also discuss the process of protection of consumers when consumers are not satisfied with the product or service they get. Consumer protection and historical development of consumer protection in Australia: Section 3 of ACL defines the consumer as a person or business who purchased goods and services which does not exceed amount of $40000, goods and services exceed the amount of $40000 but they are of such nature which ordinarily used for domestic, household or personal consumption, and also cover the goods related to commercial road vehicle (Competition and Consumer Act 2010, n.d.). The main purpose of consumer protection laws is to protect the consumers against unfair practices of trade conducted by sellers for seeking profit. Usually, all the commercial organizations are managed and controlled according to the market condition which put them in dominating position from their customers and organizations use this position to exploit their consumers. Consumer Protection Law in Australia provides the detailed application and effect of law related to consumer protection and liability of product in Australia. The consumer protection law was developed in Australia by the agreement signed by Council of Australian Governments. The provisions of this law are the mirror of the provisions specified in Trade Practices Act 1974, and some additional protections are also added to the consumers. Usually, this law reflects the provisions of consumer protection of fair trading legislation which applicable in both state and territory (Bruce, 2013). In 1980, a successful attempt was made by government of Australia to implement the consumer law through a legislation introduced under Part V of the Trade Practices Act 1974. The benefits of this law are for the short period, and governments at individual level included Australian government take actions at their own for the improvement of consumer laws which result in divergence, duplication and complexity. Actions of government results in confusion in the mind of consumers related to their rights and also business organizations are not able to understand their obligations under law. All these confusions result in loss of cost, time and efforts. At that time general consumer laws in Australia was defined by 13 Acts which almost covers the same matter related to consumer protection, it also includes two national laws that is Trade Practices Act 1974 and the ASIC Act 2001, and 8 state and territory Fair Trading Acts. Three more jurisdictions are there in which three more laws are enacted for consumer protection. There are also some general consumer provisions related to sale of goods in eight state and territories of Australia. These laws are complex and confusing for consumers and businesses. After considering this problem the new Act is introduced by the government of Australia that is Australian Consumer Law. This new Act replaces almost 850 Sections in above mentioned Acts, and does not include number of ancillary enforcement and other regulations that support them. The Australian Consumer Law (ACL) is the national law, and the main purpose of this law is consumer protection and fair trading. On 1st January 2011, ACL is commenced and it is a cooperative reform of the Australian government and the States and Territories through the Legislative and Governance Forum on Consumer Affairs (CAF). Administration of ACL is conducted by Australian Competition and Consumer Commission (ACCC), and some other consumer protection agencies operated in the states and territories. Australian Securities and Investments Commission (ASIC) also show their involvement on relevant matters (ACL, n.d.). Australian Consumer Law covers following matters: Law related to national unfair contract terms which cover standard form of consumers and business contracts small in nature. National law also guaranteeing rights of consumers while dealing in the goods and services. National law related to safety of product and enforcement of laws. National law related to unsolicited consumer agreements which deals with door to door sales and also telephone sales. National rules related to lay-by agreements. Penalties, power of enforcement, and consumer redress options. The ACL applies at national level, in all the states and territories of Australia and to all businesses conducted in Australia. All those transactions which are occurred before 1st January 2011, all the previous national and state laws are applied. This law is administered by ACCC and enforced by all courts and tribunals in Australia, and also include the tribunals and courts of the states and territories. All those protections which are provided in ACL are similar to the protections provided in the provisions of Australian Securities and Investments Commission Act 2001 (ASIC Act). Therefore, all the products and services related to finance are treated in similar way. Council of Australian Governments signs the Intergovernmental Agreement which results in establishment of ACL. In 2008, productivity commission of Australia provides the recommendation of ACL, and this commission also found that ACL provide between $1.5 and $4.5 billion benefit to the Australian community (ACL, n.d.). ACL is defined under Schedule 2 of the Competition and Consumer Act 2010 which is previously known as the Trade Practices Act 1974 (TPA). Following are some chapters of ACL which are defined below: Chapter 1: in this chapter there are set of definitions, and also some provisions related to consumer law, and this section also includes definition of consumer. Chapter 2: this chapter defines the general protections, and these general protections help in creates standards related to business in the market. These general protections include following bans: General restriction on misleading conduct and deceptive conduct in business. General restriction on unconscionable conduct and specific restriction on unconscionable conduct in case of consumer and some particular business transactions. There are some provisions which make unfair contract terms in consumer contracts void. This chapter includes some specific protections which deal with the particular forms of business conduct, and it includes: Restriction on some specific practices which are unfair in businesses. It also deals with consumer transactions related to goods and services. Cover liability of manufacturer in case of safety defects in goods. Chapter 4: it deals with criminal offences related to particular matter covered by chapter 3. Chapter 5: this chapter includes power of enforcement and remedies. ACL regulations are set out in part 6 and 7 of the Competition and Consumer Regulations 2010, and it gives practical effect to the provisions of ACL (ACL, n.d., ACCC, n.d.). Remedies available to consumers: Consumer guarantees are defined as set of rules which regulates the sell and purchase transactions of consumers, and these rules are provided under ACL. Rules related to consumer guarantees define the situations under which business is liable towards their consumers and provide remedy to them. This guarantee automatically applied to the goods and services provided by seller or manufacturer. Businesses that provide goods or services to consumers must comply with the consumer guarantees, manufacturers, and importers must comply with the consumer guarantee. Goods must consist following guarantees: Goods must be of acceptable quality. Goods must fulfill the purpose for which they are manufactured. All the necessary information related to goods must be provided to consumer. Goods must be free from hidden securities and charges. Goods must be selling with undisputed possession. Repair facility must be available for reasonable period of time. Goods must be free from defects (ACCC, n.d.; Queensland Government). Remedies provided by ACL to consumers are divided into four parts, and these remedies are related to supplier and manufacturer of products. Following remedies are available to consumer when consumers are not satisfied with the goods: Remedies which are related to guarantees provided by supplier of goods. Remedies which are related to guarantees against manufacturer of goods. Remedies which are related to guarantees against supplier of services. Remedies which are related to guarantees against supplier and credit providers (Find law, n.d.). Remedies available to consumers are determined by the failure to comply with the consumer guarantee. These failures are split into two parts that is major failure or non major failure. Failure to comply with consumer guarantee is considered as major failure if supplier failed to comply with following guarantees: Guarantee under section 51 that is title of goods, section 52 that is undisturbed possession, section 53 that is undisclosed securities, section 54 that is acceptable quality, Section 55 that is fitness for any undisclosed purpose, Section 56 that is supply by description, and Section 57 that is supply by sample and demonstration. In case of major failure consumer has right to reject the goods or they can seek compensation for any reduction in the value of goods purchased by them. In this person has right to: Reject the goods and asked for refund. Repairs of goods. Replacement of goods Sue the defaulter for damages and seek compensation. A non major failure is not defined by the law, but any failure which is not covered by major failure can be considered as non major failure. In case of non major failure, consumer has right to get remedy from the supplier within a reasonable time (Legal Services Commission, n.d.). Any individual who suffer any personal injury or death and any person who depend on the injured or deceased person have right to file claim against the manufacturer of product. Person also have right to file suit if goods are defective and cause damage to the persons property (Hobart community, n.d.). In Australia, consumer guarantee laws are enacted with the purpose of harmonizing and provide clarification on law which sets mandatory standards of quality in contracts related to supply of gods and services, and this law also assists consumers and business to understand their rights and obligations respectively. Consumer guarantee laws are not completely successful in meeting their aim of harmonization, and it is clear that different laws are applicable on business transaction and on contracts of financial services and products. Still some aspects of law are not clear under consumer guarantees law, especially related to new term that is acceptable quality which is introduced by replacing the old term merchantable quality, and also relationship between warranties which are extended and consumer guarantee. However, there are some new concepts which govern the remedies provided in case of failure of consumer guarantee under consumer guarantee law (Paterson, 2011). ACL has made number of changes in the mandatory quality standards related to supply of goods and services to consumers, and it also extends statutory regulation related to express warranty. Consumer guarantee law removes the standard related to mandatory quality from the contract law domain, and it introduce remedies which are completely different from the remedies provided in contract law. Conclusion: In this paper, we discuss the laws related to consumer protection and also the structure and implementation of these laws in Australia. After considering the above facts, it is clear that government of Australia provides many rights to the consumer and also imposes many obligations on businesses. Now, business man cannot take advantage of their domain position in market by defrauding the consumers. They owe duty of care towards their consumers, and in case of negligence conduct consumer have right to file suit for compensation against manufacturer, supplier or retailer. At last, we conclude that consumer protection laws are playing important role in preventing unfair trade practices. References: ACCC. Buying safe products. Retrieved on 13Th January 2017 from: https://www.accc.gov.au/consumers/consumer-protection/buying-safe-products. ACCC. Consumers' rights obligations. Retrieved on 13Th January 2017 from: https://www.accc.gov.au/business/treating-customers-fairly/consumers-rights-obligations#consumer-guarantees-applying-to-goods. ACL. ACL review. Retrieved on 13Th January 2017 from: https://consumerlaw.gov.au/. ACL. An Introduction to the Australian Consumer Law. Retrieved on 13Th January 2017 from:https://consumerlaw.gov.au/consumer-policy-in-australia/resources/an-introduction-to-the-australian-consumer-law/. ACL. Legislation. Retrieved on 13Th January 2017 from: https://consumerlaw.gov.au/the-australian-consumer-law/legislation/. ACL. The Australian Consumer Law. Retrieved on 13Th January 2017 from: https://consumerlaw.gov.au/the-australian-consumer-law/. Bruce, A. (2013). Consumer Protection Law in Australia, 2nd Edition. Retrieved on 13Th January 2017 from: https://store.lexisnexis.com.au/product?product=consumer-protection-law-in-australia-2nd-editionmeta_F_and=9780409334005gclid=CjwKEAiAtefDBRDTnbDnvM735xISJABlvGOvlTO7eKkJSOUdJrAepYkGc58MJMObDpNoLThSVcM7jhoCVVnw_wcB. Competition and Consumer Act 2010- sect 3. Cridland, M. (2015). What to do with a faulty product. Retrieved on 13Th January 2017 from: https://www.choice.com.au/shopping/consumer-rights-and-advice/your-rights/buying-guides/what-to-do-with-a-faulty-product. Find law. Consumer law: Goods purchased that are suffering from a major failure. Retrieved on 13Th January 2017 from: https://www.findlaw.com.au/articles/4504/consumer-law-goods-purchased-that-are-suffering-fr.aspx. Hobart Community. What remedies are available. Retrieved on 13Th January 2017 from: https://www.hobartlegal.org.au/tasmanian-law-handbook/consumers-money-and-debts/australian-consumer-law/what-remedies-are-available. Legal Services Commission. Defective Goods. Retrieved on 13Th January 2017 from: https://www.lawhandbook.sa.gov.au/ch10s02s08.php. Paterson, M. J. (2011). The new consumer guarantees law and the reasons for replacing the regime of statutory implied terms in consumer transactions. Retrieved on 13Th January 2017 from: https://www.austlii.edu.au/au/journals/MelbULawRw/2011/8.html#Heading392. Queensland Government. Consumer guarantees your products must meet. Retrieved on 13Th January 2017 from: https://www.qld.gov.au/law/laws-regulated-industries-and-accountability/queensland-laws-and-regulations/selling-your-products-and-services/guarantees-warranties-and-refunds/consumer-guarantees-your-products-must-meet/.